FAQs

Simply browse our store, add your chosen products to your cart, and proceed to checkout. You can check out as a guest or create an account to track your orders and save your details for next time. We accept all major payment methods including Visa, Mastercard, PayPal, and American Express.

Yes. Our store runs on Shopify, which uses SSL encryption across all pages and is PCI DSS compliant. Your payment details go directly to our payment processor and are never stored on our servers.

We're sorry to hear that. Please email us within 7 days of receiving your order with a photo of the damage and your order number. We'll send a replacement or issue a full refund immediately — no need to return the damaged item. This kind of thing is rare, but when it happens we sort it fast.

Yes, when used as directed. All our products are designed for at-home use and come with clear instructions. We're honest that our tools are an accessible introduction to device-based skincare — not replacements for professional dermatology. Each product listing includes full usage guidance, and our product FAQ page covers every item in detail.

Our primary markets are the United States, United Kingdom, Asia and Australia, but we deliver to most countries. If you're unsure whether we ship to your location, proceed to checkout — your address will confirm availability. Any applicable customs duties or import taxes are the responsibility of the customer and are not included in our prices.

Our products are manufactured in Asia and sourced through well-established suppliers. We're a lean, independent business and we believe in being upfront about that. What we offer is careful curation and quality control — we select and test every product ourselves — rather than in-house manufacturing. This is how we keep prices accessible without compromising on the tools we stand behind.

Most of our tools are suitable for sensitive skin when used correctly — particularly the gua sha, jade roller, and ice roller, which are very gentle by nature. The microneedle pen and derma roller require a little more care on sensitive skin — always start on the lowest setting and patch-test first. If you have a diagnosed skin condition, consult your dermatologist before starting any new tool.